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Our Refund and Returns Policy has been drafted to regulate a business relationship between you and us and is intended to be both binding and fair.
The basis for any order will therefore always be Helsinki Photo Festival ry / HELPHOTO – a Finnish non-profit organisation (us), and you acknowledge and confirm you are aware of our terms and policies when you place an order with us. You can read the terms and conditions right here. The contractual language is English.
Please choose your art print carefully as we do not accept returns. All selected items are final sale. Please note that we sell all products in small quantities only. Until full and final payment, the delivered art prints shall remain the property of HELPHOTO.
In case, you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately.
If you notice damage upon unpacking your edition from HELPHOTO, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the edition was damaged in transit we will endeavour to replace the artwork.
In the event that we are unable to replace the artwork(s) we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity. The purchase price shall not be refunded without receipt of HELPHOTO Edition Certificate.
Returning goods and Refunds
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The business relation ship applies on the Finnish Sale and Storage Act and shall be construed and interpreted in accordance with, and governed by the law of Finland.
Contact us by email for further questions related to refunds and returns.